Shipping policy

Shipment is made as soon as we have received payment, but local clients have an option to pay on delivery. Local deliveries (within 10kms/15 mins drive of the Store) are normally FREE and within 3 working days (often the same day). Nationwide deliveries are typically within 3 working days (3-7 days for bonded stock) and subject to modest delivery charges. Our main carrier is APC, often regarded as the best/most reliable wine carrier. We use their premium fragile handling service. 

For deliveries directly from our bonded stores, we typically use LCB's own transport service. As wine specialists, the drivers are dependable. We charge out delivery at cost. 
We can normally agree a convenient delivery date with you, and add special delivery instructions (e.g. try a specified neighbour if no response). APC require a signature as proof of safe receipt. If they are unable to make the delivery, they will leave a card so that you can contact the local depot to agree a re-delivery date. Please note that we are dependent on the goodwill of 3rd party carriers in following our instructions. 
If your wine does not arrive by the designated date, or there are issues with the quantity; condition of the wine or packaging, we require you to notify us as soon as possible and within 7 days. This is so that we have a reasonable chance to find out what has happened, and then rectify the situation as best we can.